National Institute of Automotive Service Excellence

– Automotive News lists EFG Client, Bob Moore Auto Group, as leader of top 25 U.S. auto groups-

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, was recognized today by Bob Moore Auto Group as the foundational reason for their Automotive News ranking as the national leader in F&I revenue per retail unit (PRU) among the top 125 U.S. dealership groups.

The auto group not only carries a full portfolio of EFG’s F&I products, but also relies on the innovator for strategic services, such as compliance; reinsurance and risk management; sales and F&I training; F&I development; talent recruitment; pay plan development; full claims administration; and, technology services such as e-contracting and remittance.

“We truly value our strategic partnership with EFG, which has enabled us to offer our customers valuable products that protect them from the costs of unexpected vehicle repairs, and helps preserve the value of their vehicle over time, “said Curtis Hayes, Chief Financial Officer, Bob Moore Auto Group. “EFG’s objective, professional counsel has enabled us to evolve and strengthen our business processes with innovative solutions and products, and their engagement model is not replicable by any other product provider, in my opinion.”

EFG built its reputation on delivering products that provide valuable protection to the consumer, fostering greater customer loyalty while increasing income opportunities for the dealer. The company continues to raise the bar on delivering value to their clients. Earlier this year, EFG was recognized as the only product provider of size to AFIP certify its entire field team. The company was also awarded the Blue Seal of Excellence by the National Institute of Automotive Service Excellence – again, the only product provider to gain this recognition.

“Our engagement with Bob Moore Auto Group has pushed EFG’s innovation, and inspired us to set very ambitious targets that have translated into providing even greater value to our clients across the board,” said John Stephens, Senior Vice President of EFG Dealer Services. “Many product providers go into dealerships with the number one goal of selling product, and secondary goal of serving as a strategic partner. Our philosophy and model is just the opposite. If we are providing valuable council and business insights that affect our clients’ entire operation, then the product production level should take care of itself. I can tell you from having served as a general manager and general sales manager for more than 15 years that EFG’s model delivers an extremely unique value proposition to the client.”

EFG has additionally developed several proprietary technology platforms in its quest to be the most effortless and efficient third-party administrator in the industry. Working directly with their clients, they have developed proprietary contract automation; online cancellation quoting and cancelling; and, the EFG’s Parts Wizard that identifies the highest quality parts from suppliers across the nation at the lowest price in real-time. Its client portal, EFG DRIVE, is set to launch in Q4 of this year.

– EFG Claims Professionals Meet Recognized Standards for Certification-

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today it has been awarded the Blue Seal of Excellence by the National Institute of Automotive Service Excellence (ASE), based upon the required certification level of its claims organization. This certification exemplifies EFG’s commitment to customer service excellence while also enhancing the company’s ability to negotiate quality vehicle repairs on behalf of contract holders.

EFG continuously strives to raise the industry bar when it comes to providing superior products, administration and compliance. Earlier this year, EFG achieved 100 percent field team certification from the Association of Finance and Insurance Professionals (AFIP). With these two certifications, the company sets the industry example for leadership in effectively training, auditing and administering their clients’ business to whom these services are a critical priority.

“Our clients rely on our expertise when it comes to negotiating quality repairs for their customers,” said Barry Carter, Chief Operating Officer. “Our claims administration reflects back on their business and brand. By demonstrating our high level of expertise with this certification, we are giving our clients even greater confidence that all claims will be handled expertly, efficiently and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business.”

Established in 1972, the National Institute for Service Excellence (ASE) seeks to improve the quality of vehicle repair and service by testing and certifying automotive professionals, the ASE National Institute exists to protect the automotive service consumer, shop owner and automotive technician. This certification provides legitimacy to both the repair shop and the claims administrator by signifying their level of expertise and recognized standard of their technical knowledge.

Throughout its 37-year history, EFG has continually demonstrated their commitment to exceed customer expectations. Customer service and claims administration standards and real-time performance is continuously projected on the company’s walls as a constant measure of performance. 95.88 percent of claims calls are answered within 90 seconds, and 96 percent of all claims are paid by corporate credit card within one hour of receipt of invoice.

EFG believes longevity and success is ultimately measured by a simple premise: keeping a promise to a customer at a time when they need it most. EFG prides itself on being a claims-honoring third-party administrator and this certification only enhances the company’s ability to fulfill that promise.