Powersports Switchback
Here’s a shocking customer experience research data point. Our mystery shop database shows that 22 percent of online eLeads receive no response from the dealership! Failure to engage with potential customers equals lost revenue and impacts your reputation. An independent third-party mystery shop can reveal how your staff handles eLeads.
Finally! It’s peak selling season in the powersports industry. And that also means it powersports training season. Are you ready? You’ve checked off product inventory on your lot, scheduled new marketing and refreshed your parts department. But have you spent time training your sales team on the latest economic challenges and compliance regulations? Don’t put your revenue at risk. Train your team to perform at their best with EFG’s optimized training courses.
What’s the most valuable thing in your powersports dealership? The latest model side-by-side? A deep inventory of used bikes? Nope. It’s your employees. Without your employees, nothing gets sold or fixed. Customer service is out the window…and they certainly don’t return. But are your employees as profitable as they could be? Do they need better training? It’s a good question to ask.