Tag: John Pappanastos

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EFG Companies Names Steve Roennau as Vice President of Compliance

Steve Roennau Headshot WebPosition increases focus on boosting dealership profitability through compliance

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today the appointment of Steve Roennau as Vice President of Compliance, reflecting the company’s ongoing mission of driving operational compliance for its retail dealership clients.

Roennau brings a 30-year history of driving bottom-line results in automotive F&I, sales and product management, giving him strategic insight into the compliance hurdles facing both dealers and lenders. His experience includes compliance consulting and training/operational development for Chrysler’s Five Star initiative, Chrysler Capital, Santander Consumer USA, Hyundai, General Motors, Ford, Mitsubishi, Volkswagen, and numerous dealer groups throughout the country. He is an AFIP Senior Certified Professional in Financial Services, and has conducted numerous training courses.

“Today’s dealers are facing a much greater level of compliance oversight, affecting everything from finance margins to advertising practices,” said John Pappanastos, President and CEO of EFG Companies. “Dealers need forward thinking partners who can successfully navigate the myriad of changes on local, state and federal levels. With Steve leading our compliance initiative, we are in a strong position to stay ahead of upcoming changes and proactively prepare our clients. In 2014, EFG’s dealer clients rated compliance as one of EFG’s top three areas of performance. In 2016, we expect Roennau to raise the bar for our clients and the industry.”

“At EFG, we are committed to facilitating the highest levels of operational compliance for our dealer partners,” said Roennau. “Our very progressive work will provide our clients with a sophisticated analysis of their current compliance procedures, and prepare them for upcoming changes that will enhance customer service, compliance alignment and increased profitability.”

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EFG Companies Boosts F&I Provider Clout at 2016 American Business AwardsSM

EFG Honored with a Silver Award in Reputation and Brand Management

The American Business Awards Reputation & Brand ManagementEFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today it has received a American Business AwardSM in the Communications or PR Campaign of the Year – Reputation/Brand Management category in the 14th Annual American Business Awards. EFG’s entry highlighted the company’s first F&I Innovator of Year competition, in conjunction with Northwood University.

Receiving more than 3,400 entries this year, the American Business Awards are the nation’s premier business awards program. More than 250 professionals worldwide participated in the judging process to select this year’s award winners. These judges found EFG’s campaign to be compelling, innovative, and a unique use of video, social media and traditional print media.

“For close to 40 years, EFG Companies has advanced the bar in providing superior client service with the belief that quality service leads to quality growth,” said John Pappanastos, President and CEO, EFG Companies. “Together with our partner, Northwood University, this student competition demonstrates our efforts to advance the industry in terms new strategies around dealership profitability and driving relevancy with growing, new segment of vehicle purchasers.”  

“EFG Companies and the F&I Innovator of the Year competition touched all of our key mission statements – incorporating the lessons of the American free-enterprise society in the college classroom to develop future leaders, managers, and entrepreneurs,” said Keith Pretty, President, Northwood University. “With changing market demographics, increased compliance, and an evolving dealership model, everyone is asking what new developments will be made in the F&I space. This competition puts our students at the forefront of that evolution, giving them the unique opportunity to mold the industry at the start of their careers.”

“The judges were extremely impressed with the quality of entries we received this year. The competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards. Details about The American Business Awards and the list of 2016 Stevie winners are available at www.StevieAwards.com/ABA.

For more information about the F&I Innovator of the Year Competition, visit http://bit.ly/EFGNWInnovators

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EFG Companies Sole F&I Provider Named Top 100 Call Center by BenchmarkPortal

top-100-seal-100-smallCompany Ranked in the Top 25 Quartile Across All Industries Nationally

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that it is the only F&I product provider to be named to the BenchmarkPortal “Top 100” call centers for 2016 – and is ranked in the Top 25 quartile for call centers with 5-50 staff members. The BenchmarkPortal “Top 100” competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers.

Based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, the BenchmarkPortal “Top 100” competition can objectively identify centers who are achieving superior results both in financial and qualitative terms. Throughout its nearly 40-year history,EFG has continually demonstrated their commitment to exceed customer expectations. The company’s average claims call speed to answer is less than 30 seconds, 67 percent of total claims are one call claims, and 96 percent of all claims are paid within one hour of receipt of invoice.

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