Why You Should Care
In an industry tainted by large players that approach claims adjudication and customer service with a “deny-only” mindset, EFG Companies strives to raise the bar in providing superior customer service to both clients and customers. The company works from a position of knowing that a customer’s claims administration experience reflect back on the selling dealership. It is for this reason that EFG is certified every year with the Blue Seal of Excellence by the National Institute of Automotive Service Excellence (ASE). This certification exemplifies EFG’s commitment to customer excellence while also enhancing the company’s ability to negotiate quality vehicle repairs on behalf of contract holders.
EFG’s clients rely on its expertise when it comes to negotiating quality repairs for their customers. By demonstrating the company’s high level of expertise with the ASE certification, EFG gives clients an even greater confidence that all claims will be handled expertly and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business.
Established in 1972, the National Institute for Service Excellence (ASE) seeks to improve the quality of vehicle repair and service by testing and certifying automotive professionals, the ASE National Institute exists to protect the automotive service consumer, shop owner and automotive technician. This certification provides legitimacy to both the repair shop and the claims administrator by signifying their level of expertise and recognized standard of their technical knowledge.