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EFG Companies

Is it Time for a Profit-Packed 3-Fer Loyalty Program?

How does this headline sit with you? “The US Car Industry Starts to Implode”.

As we move into the second half of 2025, it’s the perfect time to take a hard look at your sales and F&I solution strategy. Is your vehicle sales strategy and F&I menu aligned with ever-changing consumer mindsets, customer retention goals, and maximizing your profit potential? Staying the course with your current product strategy won’t be enough to drive the growth you need through year-end.

It’s time to think about integrating a traffic-driving loyalty program that does MORE than just bring customers into your showrooms to buy a vehicle. It also strategically funnels them through the service drive AND maximizes your underwriting participation profitability. While it provides great lifetime coverage for your customer’s most expensive asset – creating a customer for life of their vehicle ownership – it also turns customer retention into revenue.

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EFG Companies F&I Training

Training Culture, Behavior, and Performance

Recently, I had a typical conversation with a dealership general manager about his team’s performance. He struggled to understand why today’s environment makes it more imperative that his sales and F&I staff receive specialized training. With consumers feeling the financial pinch and arming themselves with as much online and comparative research, driving increased F&I revenue is a greater challenge. However, this GM felt like he could handle what he needed to in-house.

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EFG Companies

Focus on the Good News

The retail automotive industry let out a collective cheer after reading the latest report from J.D. Power and GlobalData indicating that U.S. new vehicle retail sales are expected to rise 8.1% to 1.01 million units in February on an adjusted basis. Whoop! Finally, some good news!

The good news didn’t stop there. A strong retail sales pace, coupled with resiliently high average transaction prices, means that consumers will spend more money buying new vehicles in the month than any other February on record. Cue the celebration!