National Association of Automotive Finance

Gold in Business Development Achievement of the Year and Silver in Contact Center of the Year (Up to 100 Seats)

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 11th Annual Stevie^® Awards for Sales and Customer Service, a feature of the American Business Awards^SM, the USA’s top business awards program.

This marks the third year running that EFG has brought home Stevie Awards, and the second year that EFG brought home a gold Stevie. This year, the company received the following:

A Gold Award in Business Development Achievement of the Year; and,
A Silver Award in Contact Center of the Year (Up to 100 Seats).

This recognition placed EFG among industry leaders including, IBM, Pacific Life, John Hancock, and DHL. For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

“These achievements demonstrate EFG’s high level of expertise when it comes to client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving additional certifications and training, or utilizing new technological innovations.”

Recognition reinforces company’s commitment to customer service

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced it has been named to the Dallas Morning News Top 100 Places To Work. The company credits its laser focus on customer service as a driving force behind the esteemed recognition. In addition to the Top 100 Places to Work, EFG has received nine national awards for excellence and customer service in 2015.

EFG Companies’ “customer first” culture creates an empowering environment that is a clear competitive advantage. Highly-trained employees act as an extension of their client’s management team, achieving compliant profitability that the company’s clients simply cannot achieve elsewhere. A recent Troubadour Research and Consulting client satisfaction survey showed EFG’s net promoter score ranked higher than Southwest Airlines, USAA Banking and Insurance, and Nordstrom.