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Dealership Training EFG Companies F&I The Transcend Group

F&I Training: Four Ways to Keep the Customer Engaged

A crucial part of F & I training is learning how to keep customers engaged while they’re in the finance office.  At EFG Companies, we recommend offering extensive training to your new staff to make the process as efficient and productive as possible.

Every aspect of the sales process should focus on the importance of building a relationship with the customer rather than simply trying to push a sale.  The time spent in the finance office is no exception.  The first step is to make sure that you are always mindful of respecting the customer’s time.  Offering F&I services should be done efficiently so that the customer doesn’t lose interest before the products or services are even offered.

  1. Ask a series of simple questions to determine which products or services best fit the customer’s needs, and focus on those rather than overwhelming the customer with a detailed description of everything.
  2. Offer the customers a variety of options that fit their driving habits and needs.
  3.  Clearly explain how each option could benefit the customer in the long term, based on their identified needs.  This is another opportunity to build a lasting, trusting relationship with the customer.
  4. Before you attempt to respond to any resistance, listen and clarify the objection, make sure to justify your point based on their specific circumstances

It is critical that dealers select the right F&I products for their dealership in order to maximize dealership profitability.  As the innovators behind the award-winning Hyundai Assurance program, our industry-leading assortment of products includes everything from Vehicle Service Contracts to our Drive Forever Limited Lifetime Powertrain Protection. 

For more information about EFG Companies, feel free to contact us or join our social communities.

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Dealership Training EFG Companies F&I

EFG Companies to Partner with New York Times Best-selling Author, Grant Cardone

The innovators behind the award-winning Hyundai Assurance program, EFG Companies, and international sales expert, trainer and New York Times best-selling author Grant Cardone announced today a new strategic partnership in which Grant will create online training material for EFG’s programs, beginning with EFG’s Drive Forever powertrain program.

When dealers sign up for Drive Forever, they will receive an initial install training course from Grant.   EFG will then conduct ongoing, individualized programs to enhance the ongoing impact of top sales performance in dealership.

By partnering and co-marketing our products and training services, our goal is to facilitate increased auto dealership profit and higher customer satisfaction. We will better enable dealers to improve sales and leadership skills, drive sustainable performance improvement and increase in-dealership engagement.

“With the start of the year-end share war upon us and a tough 2012 ahead, dealerships are looking to supplement their teams with the best training and tools available. We are privileged to have Grant’s endorsement of the Drive Forever program,” stated John Pappanastos, our CEO. “This long-term relationship combines his unrivaled training and our ongoing engagement to exponentially drive higher profitability for both of our client bases.”

“I’ve consulted for players in the automotive industry and provided practical tools to maximize opportunities, achieve goals and develop the skills necessary for phenomenal success,” said Grant Cardone.  “EFG has an incredible reputation and track record of dealer success, built upon 34 years of insight into consumer purchasing behavior of auto protection products.  I look forward to working with them to take their results to a whole new level.”

To learn more about Grant Gardone and his incredible sales expertise, please visit his website and YouTube channel. For more information about EFG Companies and our extensive range of products and services, feel free to contact usand join our social communities.  

 

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EFG Companies F&I

A Game Changer: the EFG Drive Forever Worry Free Program

For more information on EFG Companies, please feel free to contact us or join our social communities.