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EFG Companies

Is it Time for a Profit-Packed 3-Fer Loyalty Program?

How does this headline sit with you? “The US Car Industry Starts to Implode”.

As we move into the second half of 2025, it’s the perfect time to take a hard look at your sales and F&I solution strategy. Is your vehicle sales strategy and F&I menu aligned with ever-changing consumer mindsets, customer retention goals, and maximizing your profit potential? Staying the course with your current product strategy won’t be enough to drive the growth you need through year-end.

It’s time to think about integrating a traffic-driving loyalty program that does MORE than just bring customers into your showrooms to buy a vehicle. It also strategically funnels them through the service drive AND maximizes your underwriting participation profitability. While it provides great lifetime coverage for your customer’s most expensive asset – creating a customer for life of their vehicle ownership – it also turns customer retention into revenue.

Categories
EFG Companies

Mystery Shop Data Reveals Truth about Customer Experiences

Do you know how your sales team handles every customer engagement? Are you tracking the right data regarding their experiences? Do you know the truth about lost sales? An independent mystery shop can uncover unbiased details about missing revenue.

Categories
EFG Companies

Why AFIP Compliance Training Matters

Recent changes by the federal administration to the Consumer Financial Protection Bureau and the Federal Trade Commission might signal some retail automotive franchise and independent dealers to let down their F&I compliance training guard. That’s a really risky move. While federal compliance enforcement might be handcuffed at the moment, state and local compliance regulations are in full force. Why risk your valuable revenue to compliance risk?

At EFG, we believe compliance is everyone’s responsibility. That’s why we created Common Sense Compliance training for all employees. Broken down into clear, actionable language, we work hard to take the complicated legalese out of compliance.

As a dealer principal or general manager, compliance ultimately lands on your desk. A daily 10-minute walk around your shop can pinpoint simple fixes that could become compliance gotchas. Unsecured files or documents left on a copier are just a few examples. Our Deal Checklist is a handy tool to reinforce good compliance habits.

Train for Compliance

The Association of Finance and Insurance Professionals (AFIP) offers a multi-tiered certification ladder for financial services professionals and certified F&I professionals to stay up to date on the minute and ever-changing details of this complicated field. EFG recommends taking compliance training one step further and designating a compliance officer on your dealership team.

There are measurable benefits to training compliance managers and dedicated F&I team members. Your F&I team is tasked with protecting your dealership every day from compliance risk. You can lessen your risk of running into legal problems during the sales and F&I process as well as reduce the money you have to spend  on legal settlements, fines, and similar matters. Compliance training also reduces the number of customer  when employees are properly trained  to close deals without cutting corners or misleading the customer.

AFIP Compliance Training on Us

AFIP training comes with a cost which is multiplied if you have several rooftops. At EFG, we offer AFIP certification training, administered by our own AFIP-certified compliance experts. This training not only maximizes client profitability but provides the latest information on federal, state and local regulations.

This month, EFG is offering an AFIP Certification Voucher, valued at $8,000, for one employee to complete our AFIP compliance training course for qualified dealers. With all of the changes happening in compliance these days, don’t risk your profitability. Compliance still matters. Click here to see if you qualify.

You can see an example of the depth of training offered in our Common Sense Compliance booklet. Our goal is to keep your people trained, your dealership secure, and your revenue safe from compliance mistakes.

At EFG Companies, we’re more than an F&I provider, we’re your business partner in the retail automotive industry. Together, let’s MAKE MORE this year.

Connect with our Training Director, Anthony Olivieri on LinkedIn, or contact him directly via email with any questions you have about compliance training. He can also be reached at 682-206-8528.