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EFG Companies Scores a Clean Sweep with Four Stevie® Awards

Stevies LogoOngoing National Recognition of EFG’s Standard of Excellence

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized in all four categories submitted at the 12th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program. This marks the fourth year running that EFG has brought home Stevie Awards. This year, the company received the following:

  • A Silver Award for Call Center of the Year (up to 100 seats)
  • A Silver Award for Innovation in Customer Service
  • A Silver Award for Sales Management Team of the Year
  • A Bronze Award for Sales or Customer Service Solutions Technology Partner of the Year

For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

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Featured

EFG Companies Recognized as a Top 100 Company in One of the Country’s Fastest Growing Markets

Top100_2015vertRecognition reinforces company’s commitment to customer service

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced it has been named to the Dallas Morning News Top 100 Places To Work. The company credits its laser focus on customer service as a driving force behind the esteemed recognition. In addition to the Top 100 Places to Work, EFG has received nine national awards for excellence and customer service in 2015.

EFG Companies’ “customer first” culture creates an empowering environment that is a clear competitive advantage.  Highly-trained employees act as an extension of their client’s management team, achieving compliant profitability that the company’s clients simply cannot achieve elsewhere.  A recent Troubadour Research and Consulting client satisfaction survey showed EFG’s net promoter score ranked higher than Southwest Airlines, USAA Banking and Insurance, and Nordstrom. 

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F&I Featured

Dealer Marketing Magazine: Drive Revenue and Build Loyalty Through Improved F&I Product Administration

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Contributing Author: Ken Overly, Vice President, Operations, EFG Companies

If you follow industry trends, you probably expect the vehicle sales momentum of the past few years to continue through 2015. The first quarter started strong, with year-over-year sales up 13.7% in January, according to Autodata. The market will level out eventually, however, and smart dealers are utilizing the increased foot traffic to turn new customers into repeat customers.

Ken Overly Blog HeadshotWhile this starts within the dealership with service incentives, referral campaigns, etc., cultivating repeat business also extends into the F&I space and the customer experience with product administrators. Customers associate the selling dealership with the vehicle ownership experience . . . and F&I product administration. Service provided by the F&I product provider that reflects the dealership’s high service standards fortifies the customer’s relationship with the business.

Good experience with an F&I product goes beyond claims paid. It extends to customer service provided to your customers and your service center. Think of your own experience with call centers. The ones you hate are those that keep you on hold too long, don’t address your questions, or keep transferring you between departments. Good customer service includes answering calls immediately, listening to customer concerns, and responding to all questions politely.

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