Category: F&I

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EFG Companies F&I

EFG Companies Ranks as the Number One Provider of Vehicle Service Contracts

EFG Companies was recently recognized as number one of the top ten extended vehicle service contract providers by eHow. This recognition reflects our drive to provide world-class financial service products and administration. At EFG, our mission is to become a trusted performance management partner and market leader in the innovation, sales and administration of protection-oriented products and services and digital marketing solutions. We work to instill our values of dependability, respect, integrity, visionary and excellence in all that we do. This reflects in our product offerings and administration.

Our claims administrators come to work each day with the same goal: exceeding customer expectation. In 2010 that commitment contributed to $26 million paid in customer claims – and an invaluable impact in terms of promises kept.

We are honored that consumers have recognized our dedication to providing the best solutions for their needs.

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EFG Companies F&I

WALKAWAY® Vehicle Return Protection


One of the biggest threats to dealers and lenders during an economic recovery isn’t necessarily the customer’s inability to take on payments here and now — it’s the uncertainty of whether today’s income will be there tomorrow. People are saving their money, delaying major purchases, and avoiding taking on new debt. But with the WALKAWAY vehicle return protection program, dealerships and lenders can offer customers a proven safety net that gives them the confidence to purchase or lease a new or used vehicle.

For more information about EFG Companies, please feel free to contact us or join our social networks.

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Dealership Training EFG Companies F&I The Transcend Group

F&I Training: Four Ways to Keep the Customer Engaged

A crucial part of F & I training is learning how to keep customers engaged while they’re in the finance office.  At EFG Companies, we recommend offering extensive training to your new staff to make the process as efficient and productive as possible.

Every aspect of the sales process should focus on the importance of building a relationship with the customer rather than simply trying to push a sale.  The time spent in the finance office is no exception.  The first step is to make sure that you are always mindful of respecting the customer’s time.  Offering F&I services should be done efficiently so that the customer doesn’t lose interest before the products or services are even offered.

  1. Ask a series of simple questions to determine which products or services best fit the customer’s needs, and focus on those rather than overwhelming the customer with a detailed description of everything.
  2. Offer the customers a variety of options that fit their driving habits and needs.
  3.  Clearly explain how each option could benefit the customer in the long term, based on their identified needs.  This is another opportunity to build a lasting, trusting relationship with the customer.
  4. Before you attempt to respond to any resistance, listen and clarify the objection, make sure to justify your point based on their specific circumstances

It is critical that dealers select the right F&I products for their dealership in order to maximize dealership profitability.  As the innovators behind the award-winning Hyundai Assurance program, our industry-leading assortment of products includes everything from Vehicle Service Contracts to our Drive Forever Limited Lifetime Powertrain Protection. 

For more information about EFG Companies, feel free to contact us or join our social communities.