Category: Featured

EFG Companies and Northwood University Announce F&I Innovator of the Year Competition Winner

Post author By efgmarketing
Post date December 14, 2016

Team Vigilance Meets Consumer and Dealer Demands with 401Karrs

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, together with Northwood University, today announced the selection of Team Vigilance as the winner of the 2016 Innovator of the Year Award competition, and the recipient of $25,000.

Team Vigilance utilized their millennial mindset, ongoing dealership research, and F&I mentor input to create “401Karrs”. The product addresses Millennial and Gen Z concerns around financial security, and delivers on dealership goals around customer retention. In addition to the team’s monetary reward, they will potentially see 401Karrs developed by EFG for market availability. Team Vigilance is made up of three team members:

Alec Bond from Lindin, MI
Houston Huff from Tuscon, AZ
Lucas Myrhe from Austin, TX

“We want to thank all the teachers and mentors from this competition and across Northwood who’ve been a huge inspiration and motivation throughout this project,” said Lucas Myrhe. “With their guidance, we were able to deliver a product that is beneficial to customers and dealerships, increasing dealership profit, retention, and customer satisfaction.”

Tags Central Maine Motors Auto Group, Craig Drew, EFG Companies, John Pappanastos, Keith Pretty, Northwood University, student debt

Featured

EFG Companies Receives Top Client Satisfaction Recognition in National Research Study

Post author By efgmarketing
Post date December 6, 2016

95 Percent of Clients Would Proactively Recommend EFG

EFG Companies today released the results of its most recent dealer services client satisfaction study, in which EFG’s net promoter score* ranked higher than Nordstrom, USAA Banking and Insurance, Ritz Carlton, JetBlue, Apple Laptops, Amazon and Netflix.

Among the key findings of EFG’s client satisfaction survey conducted by national research firm Troubadour Research and Consulting, EFG’s performance was rated highest in those areas that are considered the most important among the company’s client base: compliance oversight, engagement, and F&I training. On a scale of one to ten, where ten is the highest for attributes in a given area, dealers ranked EFG as:

6 for account representative engagement;
7 for compliance oversight; and,
2 for F&I training.

Research study participants noted the high quality and depth of EFG’s account service team as one of the company’s greatest strengths, describing EFG as a true partner with “skin in the game” who cares about their account and is focused on maximizing compliant profitability. Training and compliance were deemed as the most critical service provided, along with reinsurance. On a ten point scale, EFG was rated:

Tags Amazon, Apple, EFG Companies, JetBlue, Net Promoter Score, Netflix, Nordstrom, Ritz Carlton, Troubador Research and Consulting, USAA Banking

Compliance Featured

EFG Companies Advances Compliance Initiative with Consumer Credit Compliance Certification

Post author By efgmarketing
Post date November 29, 2016

Steve Roennau
Vice President
Compliance
EFG Companies

EFG’s Compliance Oversight Rated as Top Area of Performance by Dealer Partners

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced the Consumer Credit Compliance Certification of EFG Compliance Vice President, Steve Roennau.

The National Automotive Finance Association (NAF) specifically designed the Consumer Credit Compliance Certification Program to address the challenges faced by consumer finance companies in maintaining legal compliance in an environment characterized by ever-changing federal and state regulatory requirements. It provides compliance professionals with a deep working knowledge of the federal laws and regulations that govern consumer credit along with an overview and general examination of state consumer credit law.

Coupled with EFG’s AFIP certification of its dealer services field team, this certification further demonstrates EFG’s commitment to addressing the number one “stay-awake” issue for dealers. Going forward, EFG will utilize these certifications to help its clients create a governance model to assure ongoing compliance. This will include acting as a facilitator, training on compliance best-practices, educating clients on the magnitude of what lenders are facing, and preparing them for future compliance initiatives.

Tags AFIP, Compliance, EFG, EFG Companies, John Pappanastos, NAF, National Automotive Finance Association, Steve Roennau