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EFG Companies Scores a Clean Sweep with Four Stevie® Awards

Stevies LogoOngoing National Recognition of EFG’s Standard of Excellence

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized in all four categories submitted at the 12th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program. This marks the fourth year running that EFG has brought home Stevie Awards. This year, the company received the following:

  • A Silver Award for Call Center of the Year (up to 100 seats)
  • A Silver Award for Innovation in Customer Service
  • A Silver Award for Sales Management Team of the Year
  • A Bronze Award for Sales or Customer Service Solutions Technology Partner of the Year

For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

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EFG Companies Cautions Retail Automotive Dealers, Lenders and Partners to Maximize Data Security Measures

Rise in Digital Auto Sales and F&I Increases Security Risk Twofold

soc-service-org_b_marks_2c_webEFG Companies, the innovator behind the award-winning Hyundai Assurance program, today highlighted data security as one of the largest areas of concern in 2018 for retail automotive dealers, lenders and their partners. According to the Identity Theft Resource Center and CyberScout, 1,579 data breaches occurred in 2017, representing a 44.7 percent increase year-over-year.

Seeing this trend on the horizon, EFG achieved SSAE-16 certification in 2016, and has an ongoing digital security plan that enables it to implement enhanced safeguards ahead of need. EFG annually invests approximately a quarter of a million dollars on data security enhancements. For more information, visit http://bit.ly/2nUSYzw.

While retail automotive has been regulated under the Safeguards Rule of the 1999 Gramm-Leach Bliley Act, digital data was not considered an important area of focus until recent years.

This risk is driven in part by the rise of digital technology in the automotive market. From wirelessly connected cars to digital customer relationship management systems (CMS), data access points have increased exponentially. A recent Frost & Sullivan report indicated that IT spending in the connected automotive market is projected to increase 17.3 percent between 2015 to 2025. However, the industry is just beginning to address how to protect private consumer information in a digital environment.

In the physical realm, it takes less than one minute and three pieces of information for a motivated thief to execute a security breach at a retail automotive dealership. In the digital realm, a computer hacker can gain access to payment processing software in seconds, grabbing data and exiting before the dealership is aware of the breach. According to a 2017 study commissioned by IBM, the average cost of a single stolen data record is $141. The average total cost of a security breach was $3.62 million. The average probability of a company suffering a security breach within the next two years is 27.7 percent.

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EFG Companies Launches Innovator of the Year Award-Winning Products

Packaging Service Drive Retention and Repeat Purchase In One Mobile App

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced the launch of Driver’s Advocate, a mobile app representing the culmination of both the 2015 and 2016 Northwood University Innovator of the Year Award winning products. Driver’s Advocate was designed to foster greater consumer loyalty through service drive retention, while also providing theft protection and inventory management. For more information, visit: http://bit.ly/2AN4kO2.

Driver’s Advocate provides consumers with:Desktop-Header

  • a service scheduler;
  • direct, mileage-based messaging with service and maintenance reminders;
  • a loyalty point tracker, where loyalty points can be used for discounts on services provided, and/or as a down payment towards their next vehicle purchase with the selling dealership;
  • a theft tracker that alerts consumers when their vehicle moves while they are not in it;
  • an easy-to-use fuel finder, and much more.
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