Category: Featured

EFG Companies Hits the Trifecta at the Stevie® Awards

Post author By efgmarketing
Post date February 28, 2015

Silver in Field Sales Team of the Year – Bronze in Contact Center of the Year (Up to 100 Seats) – Bronze in Business Development Achievement of the Year

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 9th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business Awards^SM, the USA’s top business awards program. EFG was presented with awards in three categories: a Bronze award in Contact Center of the Year (Up to 100 Seats), a Silver award for Field Sales Team of the Year, and a Bronze award in Business Development Achievement of the Year.

These awards are the latest example of EFG’s continued efforts to set a high bar in the consumer protection product industry for client engagement and overall customer experience. For example, EFG partnered with Troubadour Research and Consulting, who conducts national research with brands such as Kaiser Permanente, Toyota, and Samsung Mobile, to administer a client satisfaction study, analyzing both qualitative and quantitative metrics. Among the key findings, EFG’s net promoter score ranked higher than Apple iPhone, Southwest Airlines, USAA Banking and Insurance, and Nordstrom. In addition, EFG is the only product provider awarded the Automotive Service Excellence (ASE) Blue Seal of Excellence, with EFG’s claims adjusters averaging 15 years of experience; and, EFG is also the only administrator to be certified as a Center of Excellence by Benchmark Portal – a customer service designation that less than 10% of companies evaluated achieve.

Tags American Business Awards, EFG, EFG Companies, John Pappanastos, Michael Gallagher, Stevie Awards, Stevies

EFG Companies F&I Featured

EFG Companies Selected as 2015 Nifty 50 Product Award Winner

Post author By efgmarketing
Post date February 16, 2015

Certified Hide Pre-Owned Protection Fills Industry Void & Drives Used Unit Sales

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company’s Certified Hide Pre-Owned Protection product has received a Powersports Business 2015 Nifty 50 Award. The winning products and services of the Nifty 50 are awarded annually based on their ability to increase dealer profit potential.

The Nifty 50 award winners were chosen by the editors of Powersports Business and their sister publications in the powersports industry, including Rider and Thunder Press.

Certified Hide Pre-Owned Protection makes a strong statement about the quality of a dealer’s inventory and the integrity of the dealer. The program drives sales, increases front-end gross, and differentiates dealers with the opportunity to provide complimentary extended coverage on all eligible used inventory in a traditionally under-served consumer market.

Tags Chris Clovis, Dave McMahon, EagleRider, EFG, EFG Companies, John Pappanastos, Nifty 50, Powersports Business, Rider, Thunder

EFG Companies F&I Featured

EFG Breaks Tradition Again With The Mileage-Only VSC: MAP My Miles®

Post author By efgmarketing
Post date February 2, 2015

-50 percent of consumers surveyed want to customize their next VSC-

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced the launch of MAP My Miles^®, the mileage-only vehicle service contract (VSC) that breaks industry tradition by enabling consumers to customize their VSC to their personal driving habits.

This new product provides dealerships the opportunity to give customers a VSC that’s a perfect fit for them, save time in the F&I office, and turn a sometimes cumbersome selling process into a relaxed conversation – increasing sales. For more information on EFG’s MAP My Miles VSC, visit http://bit.ly/MAPMYMILES

According to a recent EFG survey, 40 percent of consumers nationally said that the terms of the last VSC they purchased ended up being either too much or too little for what they needed. Restrictive coverage terms are often one of the hardest obstacles F&I managers face in selling F&I products. With MAP My Miles, dealers can tailor the product to a customer’s specific driving habits instead of having to accept a standard, traditional coverage level in defined increments which the industry has relied upon for so long.

Tags EFG, EFG Companies, John Pappanastos, MAP, MAP My Miles, vehicle service contract, vsc