Category: EFG Companies

EFG Companies Takes Home the Gold at the Stevie® Awards Once Again

Post author By efgmarketing
Post date February 28, 2017

Gold in Business Development Achievement of the Year and Silver in Contact Center of the Year (Up to 100 Seats)

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 11th Annual Stevie^® Awards for Sales and Customer Service, a feature of the American Business Awards^SM, the USA’s top business awards program.

This marks the third year running that EFG has brought home Stevie Awards, and the second year that EFG brought home a gold Stevie. This year, the company received the following:

A Gold Award in Business Development Achievement of the Year; and,
A Silver Award in Contact Center of the Year (Up to 100 Seats).

This recognition placed EFG among industry leaders including, IBM, Pacific Life, John Hancock, and DHL. For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

“These achievements demonstrate EFG’s high level of expertise when it comes to client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving additional certifications and training, or utilizing new technological innovations.”

Tags AutoRemarketing, BenchmarkPortal, EFG Companies, F&i and Showroom Magazine, John Pappanastos, National Association of Automotive Finance, Nifty 50, Pacesetter, Power 300, Powersports Business, SSAE16, Stevie Awards

Compliance EFG Companies Featured

EFG Companies Enables Dealers to Achieve Greater Compliant Profitability with Common Sense Compliance

Post author By efgmarketing
Post date February 22, 2017

Compliance Platform Breaks Through Legalese with Practical, Actionable Information

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced the launch of the company’s Common Sense Compliance^® platform. The Common Sense Compliance platform was designed to ease the challenges facing retail automotive dealers and take the difficulty out of compliance by presenting the principles of compliance in an easy-to-understand manner, using layperson language with practical recommendations. For more information, visit http://bit.ly/2mjbvlI.

“We are in a period of immense change, with shifting consumer demands, a technology revolution and increased compliance oversight,” said John Pappanastos, President and CEO of EFG Companies. “This Common Sense Compliance platform better enables us to help dealers take ownership of the management of a compliant yet profitable business. At EFG, we pride ourselves in advancing the industry through our client engagement model. This platform marks another step towards achieving that goal.”

Tags AFIP, Compliance, EFG Companies, John Pappanastos, Steve Roennau

EFG Companies

BenchmarkPortal Names EFG Companies a Center of Excellence for Three Years in a Row

Post author By efgmarketing
Post date February 16, 2017

Company Ranked in the Top 10 Percent Across all Industries Nationally

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that it has been certified as a Center of Excellence by BenchmarkPortal for the third year in a row. For more information, visit: http://bit.ly/2lztMvm.

Each year, researchers from BenchmarkPortal audit and validate best-practice metrics drawn from the world’s largest database of objective and quantitative data to determine which contact centers should be awarded this designation. Only contact centers that rank in the top ten percent of those surveyed achieve the award.

“Contact center leaders who seek this certification demonstrate an ongoing commitment to achieving service excellence in the most cost-effective ways possible,” said Bruce Belfore, CEO of BenchmarkPortal. “This certification means that EFG’s center has reached an optimized balance between efficiency and effectiveness.”

EFG has long recognized the importance of providing the highest level of customer service to its clients through high quality employees. In 2016, the company made its mission to better equip those employees with the tools and processes that only enhance their ability to service their clients and customers.

Tags BenchmarkPortal, Bruce Belfore, Castel Detect, Center of Excellence, EFG Companies