Silver in Field Sales Team of the Year – Bronze in Contact Center of the Year (Up to 100 Seats) – Bronze in Business Development Achievement of the Year
EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 9th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program. EFG was presented with awards in three categories: a Bronze award in Contact Center of the Year (Up to 100 Seats), a Silver award for Field Sales Team of the Year, and a Bronze award in Business Development Achievement of the Year.
These awards are the latest example of EFG’s continued efforts to set a high bar in the consumer protection product industry for client engagement and overall customer experience. For example, EFG partnered with Troubadour Research and Consulting, who conducts national research with brands such as Kaiser Permanente, Toyota, and Samsung Mobile, to administer a client satisfaction study, analyzing both qualitative and quantitative metrics. Among the key findings, EFG’s net promoter score ranked higher than Apple iPhone, Southwest Airlines, USAA Banking and Insurance, and Nordstrom. In addition, EFG is the only product provider awarded the Automotive Service Excellence (ASE) Blue Seal of Excellence, with EFG’s claims adjusters averaging 15 years of experience; and, EFG is also the only administrator to be certified as a Center of Excellence by Benchmark Portal – a customer service designation that less than 10% of companies evaluated achieve.
