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EFG Companies Featured

EFG Companies Receives National Recognition for Holistic Approach to Customer Service and Client Development

EFG Honored with Gold American Business Award and BenchmarkPortal Top Contact Center Designation

Last week, EFG was recognized in the 15th Annual American Business Awards, receiving:

  • Gold in Communications Department of the Year
  • Bronze in Communications or PR Campaign of the Year under the Reputation/Brand Management Category
  • Bronze in Marketing Campaign of the Year under the Financial Products and Services Category

With more than 3,600 entries this year, the American Business Awards is the nation’s premier business awards program. More than 190 professionals worldwide participated in the judging process to select this year’s award winners. These judges found EFG’s campaigns and initiatives to be comprehensive, measurable, and holistic.

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EFG Companies Featured

EFG Companies Takes Home the Gold at the Stevie® Awards Once Again

Gold in Business Development Achievement of the Year and Silver in Contact Center of the Year (Up to 100 Seats)

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 11th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program.

8X Stevie WinnerThis marks the third year running that EFG has brought home Stevie Awards, and the second year that EFG brought home a gold Stevie.  This year, the company received the following:

  • A Gold Award in Business Development Achievement of the Year; and,
  • A Silver Award in Contact Center of the Year (Up to 100 Seats).

This recognition placed EFG among industry leaders including, IBM, Pacific Life, John Hancock, and DHL. For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

“These achievements demonstrate EFG’s high level of expertise when it comes to client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving additional certifications and training, or utilizing new technological innovations.”

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EFG Companies

BenchmarkPortal Names EFG Companies a Center of Excellence for Three Years in a Row

Company Ranked in the Top 10 Percent Across all Industries Nationally

Benchmark-Portal-Customer-Service-Center-of-Excellence-Seal-WallmonkeyEFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that it has been certified as a Center of Excellence by BenchmarkPortal for the third year in a row. For more information, visit: http://bit.ly/2lztMvm.

Each year, researchers from BenchmarkPortal audit and validate best-practice metrics drawn from the world’s largest database of objective and quantitative data to determine which contact centers should be awarded this designation. Only contact centers that rank in the top ten percent of those surveyed achieve the award.

“Contact center leaders who seek this certification demonstrate an ongoing commitment to achieving service excellence in the most cost-effective ways possible,” said Bruce Belfore, CEO of BenchmarkPortal. “This certification means that EFG’s center has reached an optimized balance between efficiency and effectiveness.”

EFG has long recognized the importance of providing the highest level of customer service to its clients through high quality employees. In 2016, the company made its mission to better equip those employees with the tools and processes that only enhance their ability to service their clients and customers.

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