EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced the Consumer Credit Compliance Certification of Karen Klees. Klees was one of the first 100 officers to be certified under this new program by the National Automotive Finance Association (NAF). NAF specifically designed the Consumer Credit Compliance Certification Program to address the challenges faced by consumer finance companies in maintaining legal compliance in an environment characterized by ever-changing federal and state regulatory requirements. It provides compliance professionals with a deep working knowledge of the federal laws and regulations that govern consumer credit along with an overview and general examination of state consumer credit law.
Coupled with EFG’s AFIP certification of its dealer services field team, this new certification further demonstrates EFG’s commitment to addressing the number one “stay-awake” issue for dealers. Going forward, EFG will utilize these certifications to help its clients create a governance model to assure ongoing compliance. This will include acting as a facilitator, training them on compliance best-practices, educating clients on the magnitude of what lenders are facing, and preparing them for future compliance initiatives.
Contributing Author: Steve Roennau Vice President Compliance EFG Companies
Q4 is here and that means it’s time to reflect on where your business is today and plan for what lies ahead in 2016. Many dealers not only forecast their future business, but also develop plans to create a cohesive team and workflow between all functional areas of the dealership.
Everyone knows the F&I department is an important driver of profitability – they get deals bought, sell profitable protection products, and ensure the delivery of the vehicle. Successful dealers don’t just think of F&I as a department, rather they adopt a culture of F&I throughout the dealership.
A culture is a way of life of a group of people – the behaviors, beliefs and values that they accept and pass along. As a dealer, do you understand the benefit of having your sales and service teams adopt an F&I culture? Where the employees believe in and accept the value of the F&I process and products as a way of doing business and impart it on everyone in both the showroom and service drive?
It’s obvious for dealers to see the value of training your sales team on F&I products.
Your sales people know many of their customers today work on a tight household budget. With a culture of F&I, they also know how a VSC helps them stay within that budget when their car unexpectedly breaks down. Or, that GAP protection will ensure customers can pay off their vehicle in the event of a total loss.
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