Category: EFG Companies

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Compliance EFG Companies

EFG First Product Provider to AFIP Certify Entire Field Services Team

-36-Year-Old Company Equips Dealerships to Address Critical Compliance Challenges-

 AFIP Certified Field Team logo
DALLAS, TX (April 22, 2014) EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced its status today as the first F&I product provider of size to certify its entire field services team with the Association of Finance and Insurance Professionals (AFIP).

By certifying its entire team at once, EFG makes it possible for its client base to receive the immediate benefits of the company’s certification, whether through mentoring the dealer’s staff through AFIP certification, one-on-one coaching or completing dealer compliance audits.

Founded in 1989, AFIP is the nonprofit, non-aligned sanctioning body for in-store sales and financial services personnel and select lender and aftermarket vendor personnel in the United States. AFIP certification curriculum focuses solely on the federal and state laws that govern in-dealership financial services.

AFIP2The retail automotive industry has always been one of the most highly regulated. With the recent increase in regulation oversight, non-compliance can create massive financial exposure for dealers, lenders, agents and vendors. “Our clients look to us to ensure that their teams have appropriate processes and controls in place to navigate more than a dozen federal laws and find their way through the many state and local laws that impact their operations,” said John Pappanastos, president and CEO, EFG Companies. “With that in mind, we took the initiative to get our entire field services team certified by the only regulatory compliance program that requires proctored exams under controlled testing conditions. Achieving AFIP certification across the entire team demonstrates our commitment to our clients.”

AFIP 1

According to David Robertson, executive director of AFIP, “AFIP’s primary objective is to protect dealers by ensuring that in-dealership F&I practitioners and sales executives are fully aware of the applicable state and federal regulations – and take responsibility for their actions. Regulatory knowledge, coupled with personal accountability, keeps thousands of dealers out of harm’s way.”

With its field team 100 percent AFIP certified, EFG’s client representatives, trainers and recruiters can more effectively train, audit and support their clients, who will continue to see compliance with state and federal regulatory requirements as a critical priority in their business moving forward.

Find out how EFG can secure your dealership to continue to thrive in the ever-changing compliance and regulation environment today.

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EFG Companies F&I

EFG Positions Independent Dealers to Capture Greater Share of Wallet

Specialized VSC Provides New Avenue into Under-Served Consumer Market

EFG Companies, the innovators behind the award-winning Hyundai Assurance program, announced today the launch of a new product designed to increase avenues of finance income into a severely under-served consumer market – Best ReGuards.

Best ReGuards is an extensive vehicle service contract from EFG, designed specifically for independent dealers, many of whom have a very loyal and referral-centric customer base, but often don’t have a deep bench of F&I products. This program sets the stage for independent dealers to capture a greater share of wallet by meeting their customer’s economic and vehicle protection needs.

EFG custom-developed Best ReGuards according to the needs of the independent dealership’s customer base by focusing on the most critical components of a used vehicle that are often the most costly to repair:

  • Transmission
  • A/C
  • Engine
  • Electrical
  • Seals/Gaskets

According to “FORBES”, many consumers are spending as their incomes rise, but are unwilling to borrow more money than absolutely necessary. When weighing the pros and cons of purchasing a used car with more years and higher miles, customers of independent dealers are concerned with not only price, but what the dealership can offer them at a reasonable price that others don’t, such as consumer protection products. These consumers may not be able to afford a traditional vehicle service contract, but they are still very interested in purchasing mechanical breakdown protection for their vehicle.

Independent dealerships are well positioned to tap into this growing consumer market. NADA predicts 2014 used car sales to top 42 million units nationwide, setting the stage for more intense competition.

“The independent dealership segment provides EFG a strategic opportunity to take what we’ve done extremely well for 37 years and immediately answer a rapidly-growing demand in the market,” said John Pappanastos, President and CEO of EFG Companies.  “Our products give independent dealers a more valuable toolkit to address each customer’s specific need when it comes to taking care of their vehicle and protecting their pocketbook.  We also act as a very strong extension of the dealer’s customer service through our in-house claims administration group that operates according to above-industry standard target SLAs.  This translates to enhanced customer retention and loyalty.”

Bill Gusa, Managing Partner of Olympic Dealer Marketing, worked closely with EFG on the development of Best ReGuards. “As supply is expected to outpace demand in 2014, our independent dealership partners needed to expand their product portfolio,” Gusa said. “Considering how few independent dealers have the access to provide F&I products, our desire was to give our clients the opportunity to increase their product portfolio and generate greater profits by providing a quality consumer protection product.”

EFG plans to launch a Best ReGuards limited powertrain warranty companion product in the second half of 2014.

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EFG Companies F&I Featured

EFG and AFG Partner to Expand Balloon Financing with DrivingSense™

Hybrid financing product gives consumers the protection of a lease, lower fees and a title that is in their name.

EFG Companies, the innovators behind the award-winning Hyundai Assurance program, announced today a strategic partnership with Auto Financial Group to increase market share for its DrivingSense™ program, a highly relevant, post-recession consumer finance product.

DrivingSense is a residual based, walk-away, balloon loan program that provides consumers a more friendly financing option with no down-payment and lower monthly payments. Currently, residual-based financing accounts for almost 30 percent of the new vehicle market. While consumers look to their financial institutions for the best rates on conventional loans, they frequently choose captives or other competitors for residual-based financing options. With DrivingSense, financial institutions are now positioned to recapture those consumers’ loans by providing a credible residual-based financing option from a source they trust.

“Lenders and Dealerships are hungry for new financing programs that increase sales and loan volume by directly addressing the consumer needs” said Stephen Roennau, Vice President, EFG Companies’ Transcend Group. “With that in mind, DrivingSense is primed to tip the market.”

To understand DrivingSense, consider the difference between balloon financing and leasing. With balloon financing, consumers can make a very low down payment, or have no down payment at all. They get the vehicle’s title in their name and agree to make small monthly payments over the term of the loan. The last payment, known as the balloon or residual, is one large payment at the end of the term that pays off the loan.

Consumers typically have three options prior to loan maturity and at loan maturity:

  • trade in the vehicle, i.e. sell it and use the vehicles end-of-term value to pay off the loan;
  • refinance the vehicle; or,
  • pay the vehicle off and keep it.

DrivingSense provides the same protection to the consumer as a lease with the guaranteed future value, but the vehicle is titled in the consumer’s name giving them the tax benefits of balloon financing. DrivingSense also has lower fees than traditional leasing and lower costs for excess mileage.

“We approached EFG not only because of their demonstrated success in implementing distinctive market-differentiation programs and customized training, but also because of their strong engagement model,” said Richard Epley, CEO, Auto Financial Group. “EFG understands how to successfully position game-changing products and penetrate the market aggressively.”

AFG is partnering with EFG to provide ongoing training for their lenders and their indirect dealership clients to increase their market-share in residual-based lending with DrivivingSense. EFG is developing a behaviorally-based guided-discovery training curriculum for market implementation. The hands on training includes how to present the DrivingSense option to consumers and how to quote payments using AFG’s user-friendly customized web-based CarBuilder calculator.

DrivingSense is available on both new and pre-owned vehicles up to 4 years old. With mileage terms of 12,000, 15,000 and 18,000 and finance terms of 24-72 months DrivingSense will make sense to any consumer!

Contact EFG to find out more about this ground-breaking partnership!