{"id":31,"date":"2016-09-14T00:08:31","date_gmt":"2016-09-14T00:08:31","guid":{"rendered":"http:\/\/efgintelligence.com\/powersportsswitchback\/?p=31"},"modified":"2016-09-15T15:23:17","modified_gmt":"2016-09-15T15:23:17","slug":"powersports-success-generations","status":"publish","type":"post","link":"https:\/\/efgintelligence.com\/powersportsswitchback\/2016\/09\/14\/powersports-success-generations\/","title":{"rendered":"Recipe for Powersports Success with a Generational Melting Pot"},"content":{"rendered":"<figure id=\"attachment_14\" aria-describedby=\"caption-attachment-14\" style=\"width: 240px\" class=\"wp-caption alignright\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"14\" data-permalink=\"https:\/\/efgintelligence.com\/powersportsswitchback\/2016\/06\/12\/surprise-your-next-sale-might-be-a-lease\/glenice-wilder-headshot\/\" data-orig-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot.jpg?fit=336%2C420&amp;ssl=1\" data-orig-size=\"336,420\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;5&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 60D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1328756843&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;47&quot;,&quot;iso&quot;:&quot;400&quot;,&quot;shutter_speed&quot;:&quot;0.016666666666667&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Glenice Wilder Headshot\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Contributing Author:&lt;br \/&gt;\nGlenice Wilder&lt;br \/&gt;\nVice President&lt;br \/&gt;\nEFG Companies&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot.jpg?fit=240%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot.jpg?fit=336%2C420&amp;ssl=1\" class=\"size-medium wp-image-14\" src=\"https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot-240x300.jpg?resize=240%2C300\" alt=\"Glenice Wilder Vice President EFG Companies\" width=\"240\" height=\"300\" srcset=\"https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot.jpg?resize=240%2C300&amp;ssl=1 240w, https:\/\/i0.wp.com\/efgintelligence.com\/powersportsswitchback\/wp-content\/uploads\/sites\/6\/2016\/08\/Glenice-Wilder-Headshot.jpg?w=336&amp;ssl=1 336w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/><figcaption id=\"caption-attachment-14\" class=\"wp-caption-text\">Contributing Author:<br \/>Glenice Wilder<br \/>Vice President<br \/>EFG Companies<\/figcaption><\/figure>\n<p>For the first time in U.S. history, today\u2019s American workforce includes four generations of employees \u2013 Traditionalists, Baby Boomers, Gen X\u2019ers, and Millennials \u2013 each with preferred styles of communication. Each generation brings unique strengths, qualities and even requirements to the powersports dealership. The downside \u2013 managing the different expectations of each generation is a challenge.<\/p>\n<p>According to a recent Ernst &amp; Young survey, <strong>75 percent of managers reported that managing multi-generational teams is a challenge<\/strong>, and 77 percent said that different work expectations among generations is a leading challenge they face. Let\u2019s look at what motivates each generation. <!--more--><\/p>\n<ul>\n<li>Traditionalists &#8211; born prior to 1945, may prefer a top-down chain of command and <strong>value acknowledgement for their experience and work.<\/strong><\/li>\n<li>Baby Boomers &#8211; born between 1946 and 1964, often are viewed as competitive workaholics who are <strong>optimistic, results-oriented and question authority.<\/strong><\/li>\n<li>Generation X &#8211; born between 1965 and 1980, are often characterized as <strong>independent self-starters with entrepreneurial traits,<\/strong> who can be loyal employees, but are not as attached to their employers as previous generations.<\/li>\n<li>Millennials or Generation Y &#8211; born between 1981 and 2000, are non-conformists who are <strong>collaborative, open-minded and socially conscious.<\/strong> While this generation is very capable of multi-tasking, it expects flexible hours and work-life balance.<\/li>\n<\/ul>\n<p>What steps can you and your managers take to ensure you are fostering good teamwork to meet dealership goals and maximize profit? It all boils down to <strong>bringing everyone together towards a common goal,<\/strong> rather than focusing on their differences. This can only be accomplished through effective communication.<\/p>\n<h4><strong>Keep Everyone on the Same Page<\/strong><\/h4>\n<p>Whether you start the day with a face-to-face meeting or an email, make sure all of your dealership employees clearly understand your daily, weekly and month-end goals. If you are bringing in new inventory \u2013 or trying to move some older bikes off the floor \u2013 walk through the dealership goals and ensure everyone knows their role.<\/p>\n<h4><strong>Process Documentation<\/strong><\/h4>\n<p>Whether it\u2019s the F&amp;I department or the service bay, your team needs the follow the same process for every transaction. Document each step \u2013 and update the documentation when necessary. Hold frequent reviews and offer incentives for team members to demonstrate their knowledge. This is a good place to bridge those generational communication gaps.<\/p>\n<h4><strong>Team Accountability<\/strong><\/h4>\n<p>Generational differences often appear around detailed tasks. Some team members relish the details, while others just want to get to the final result. Make sure that everyone understands the importance of crossing their \u201ct\u2019s\u201d and dotting their \u201cI\u2019s\u201d \u2013 and the dealership-wide repercussions of failure to do so.<\/p>\n<h4><strong>Team Recognition<\/strong><\/h4>\n<p>Generational differences also appear when it comes to employee recognition. Communicate those \u201cshining moments\u201d in an appropriate way \u2013 and be sure to recognize everyone for their accomplishments while reinforcing the concept of team in your communication.<\/p>\n<p><strong>A highly functioning team that works as a unit has a better opportunity to secure more unit sales,<\/strong> maximize F&amp;I packages, secure the best lender deals, lock-in return service schedules, and build lasting customer relationships.\u00a0If everyone is committed to the same result, then everyone will benefit.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For the first time in U.S. history, today\u2019s American workforce includes four generations of employees \u2013 Traditionalists, Baby Boomers, Gen X\u2019ers, and Millennials \u2013 each with preferred styles of communication. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[1],"tags":[17,21,20,19,18,14],"class_list":["post-31","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-baby-boomers","tag-gen-x","tag-gen-y","tag-generation-x","tag-generation-y","tag-millennials"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7NG7I-v","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/posts\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":5,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/posts\/31\/revisions"}],"predecessor-version":[{"id":36,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/posts\/31\/revisions\/36"}],"wp:attachment":[{"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/media?parent=31"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/categories?post=31"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/efgintelligence.com\/powersportsswitchback\/wp-json\/wp\/v2\/tags?post=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}