{"id":122,"date":"2018-03-28T18:48:00","date_gmt":"2018-03-28T18:48:00","guid":{"rendered":"http:\/\/efgintelligence.com\/powersportsswitchback\/?p=122"},"modified":"2018-03-28T18:48:00","modified_gmt":"2018-03-28T18:48:00","slug":"documenting-processes-just-compliance","status":"publish","type":"post","link":"https:\/\/efgintelligence.com\/powersportsswitchback\/2018\/03\/28\/documenting-processes-just-compliance\/","title":{"rendered":"Documenting Processes: More than Just Compliance"},"content":{"rendered":"
\"Steve
Contributing Author:
Steve Roennau
Vice President
Compliance
EFG Companies<\/figcaption><\/figure>\n

Over the past few years, you\u2019ve probably heard a lot about the importance of documenting your processes. Even with the changes at the CFPB, this importance is not diminished. Remember, the CFPB does not have jurisdiction over most powersports dealerships. State Attorney Generals, the DOJ, and the FTC do. And, these government bodies haven\u2019t undergone significant changes.<\/p>\n

Therefore, if you haven\u2019t already begun the process of documenting your processes, it\u2019s time to get that project started. I\u2019ve spoken with a lot of dealers who thought documenting processes would take an investment of thousands of dollars and a legal team. This does not have to be the case. It simply starts with\u00a0taking a process that your team completes every day and writing down the steps.<\/strong><\/p>\n

Of course, with the numerous, ongoing processes in a dealership, not everyone knows where to begin. This is especially true for those processes that are simply just part of the routine. Many dealers haven\u2019t even conceptualized how to define them beyond, \u201cjust do it\u201d.<\/p>\n

Just like with any big project, think about tackling this project one bite at a time.\u00a0Start with the checklist on your deal jackets.<\/strong>\u00a0Define and write down the process behind each item on the list. Each process should consist of three components:<\/p>\n