{"id":472,"date":"2015-09-30T15:46:48","date_gmt":"2015-09-30T20:46:48","guid":{"rendered":"http:\/\/efgintelligence.com\/subprimepoint\/?p=472"},"modified":"2016-01-21T16:18:12","modified_gmt":"2016-01-21T22:18:12","slug":"taking-advantage-domino-effect","status":"publish","type":"post","link":"https:\/\/efgintelligence.com\/lendingcurve\/taking-advantage-domino-effect\/","title":{"rendered":"Are You Taking Advantage of the Domino Effect?"},"content":{"rendered":"<p><a href=\"https:\/\/i0.wp.com\/efgintelligence.com\/subprimepoint\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"387\" data-permalink=\"https:\/\/efgintelligence.com\/lendingcurve\/2015-compliance-101\/karen-klees-blog-headshot\/\" data-orig-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/lendingcurve\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?fit=212%2C360&amp;ssl=1\" data-orig-size=\"212,360\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"Karen Klees Blog Headshot\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/lendingcurve\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?fit=176%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/efgintelligence.com\/lendingcurve\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?fit=212%2C360&amp;ssl=1\" class=\"alignright size-full wp-image-387\" alt=\"Karen Klees, Certified Consumer Credit Compliance Professional\" src=\"https:\/\/i0.wp.com\/efgintelligence.com\/subprimepoint\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?resize=212%2C360\" width=\"212\" height=\"360\" srcset=\"https:\/\/i0.wp.com\/efgintelligence.com\/lendingcurve\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?w=212&amp;ssl=1 212w, https:\/\/i0.wp.com\/efgintelligence.com\/lendingcurve\/wp-content\/uploads\/sites\/4\/2015\/01\/Karen-Klees-Blog-Headshot.png?resize=176%2C300&amp;ssl=1 176w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>Contributing Author: Karen Klees, Certified Consumer Credit Compliance Professional, EFG Companies<\/h3>\n<p>In December 2013, the Consumer Financial Protection Bureau (CFPB) ordered <strong>Ally Financial to pay $80 million<\/strong> in civil penalties over Ally\u2019s allowance of dealer markup, representing the federal government\u2019s largest auto loan discrimination settlement in U.S. history.<\/p>\n<p>Throughout 2014, the auto finance industry was on the edge of its seat to see who would be next. Rumors flooded the industry of CFPB investigations, but no news came out about another settlement. Meanwhile <strong>Chrysler Capital, Santander Consumer USA<\/strong> proactively took action and <strong>lowered their cap on dealer participation<\/strong> in October 2014.<\/p>\n<p>We then waited another eight months before another lender felt the sting of the CFPB. In June 2015, <strong>BB&amp;T announced the launch of flat fees<\/strong> as the CFPB announced the expansion of oversight to larger non-bank auto finance companies. <!--more--> <\/p>\n<p>Momentum built swiftly as more rumors abounded about the CFPB targeting captive finance companies. Then, a month later in July, the CFPB announced another discriminatory auto loan resolution, this time with American Honda Finance Corporation. In this settlement, <strong>Honda agreed to pay $24 million to borrowers and to \u201csubstantially reduce dealer discretion.\u201d<\/strong><\/p>\n<p><strong>Now, Fifth Third Bank has entered into a consent form with the CFPB to pay $18 million to borrowers and to cap dealer markups.<\/strong> The momentum is building, and the dominoes continue to fall.<\/p>\n<p>While you work to ensure your compliance with the CFPB, your dealer partners are scrambling to recoup lost profit potential from reduced dealer markup. They are focusing on selling more F&amp;I products, lining up the lenders that fund the most money on each deal, and using the increased lending competition in the subprime market to their advantage.<\/p>\n<p><strong>And there\u2019s the rub. How can you focus on both compliance and differentiating your institution in a flooded market?<\/strong><\/p>\n<p>The best way to remain competitive is to first look at your engagement model with dealerships:<\/p>\n<ul>\n<li id=\"ulist\"><span class=\"black\">If you are moving to a flat rate, is it competitive?<\/span><\/li>\n<li id=\"ulist\"><span class=\"black\">When funding loans, are you allowing room for the sale of consumer protection products, or providing competitive products built in to your financing options?<\/span><\/li>\n<li id=\"ulist\"><span class=\"black\">Are your field representatives actively supporting their target dealerships \u2013 making consistent visits, helping to put deals together, etc.?<\/span><\/li>\n<li id=\"ulist\"><span class=\"black\">Are your field representatives familiar with each dealer\u2019s operations?<\/span><\/li>\n<\/ul>\n<p><strong>As more lenders cap dealer reserve or move to flat fees, there is actually more opportunity to compete on more than just APR<\/strong>, especially since dealers are looking at lenders with the question, \u201cWhat have you done for me, lately?\u201d<\/p>\n<p>Good customer service can go a long way, and excellent customer service can go even farther. Focus on your efficiencies in <strong>providing swift loan approvals, your availability during dealership hours, and in educating dealers on your loan terms<\/strong> to reduce wasted time submitting loans that won\u2019t be approved.<\/p>\n<p>Right now is also a great time to evaluate how much you fund on each deal and if there is room in that amount for F&amp;I product sales. Dealers are laser focused on F&amp;I right now, so <strong>the more you fund for them to profit on product sales, the more likely they will be to consider your institution as preferred.<\/strong><\/p>\n<p>However, just as with dealer reserves, we expect the CFPB to eventually try to extend their influence into product sales. There is a way to help dealers and help yourself by structuring your loans with F&amp;I products. <strong>By including products like a <a href=\"http:\/\/www.efgcompanies.com\/products\/maintenance-plan-vsc\/maintenance-plan-motorist-assistance.aspx\" target=\"_blank\">vehicle service contract<\/a> or <a href=\"http:\/\/www.efgcompanies.com\/products\/debt-protection-products\/walkaway-car-return-protection.aspx\" target=\"_blank\">vehicle return<\/a> in your loans, you have ultimate control over pricing, and therefore compliance.<\/strong> Meanwhile, dealerships can still increase their profit through the sale of upgrades.<\/p>\n<p>Remember, your dealership partners are in the same business you are, to make money. The more you help them, the more you help yourself. With almost 40 years of developing and delivering profitability strategies for dealerships, <a href=\"http:\/\/www.efgcompanies.com\" target=\"_blank\">EFG Companies<\/a> knows how to give your institution the edge in the marketplace. Put our knowledge, expertise and product innovation to work today. <a href=\"http:\/\/www.efgcompanies.com\/about-efg\/contact-us.aspx\" target=\"_blank\">Contact EFG<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Contributing Author: Karen Klees, Certified Consumer Credit Compliance Professional, EFG Companies In December 2013, the Consumer Financial Protection Bureau (CFPB) ordered Ally Financial to pay $80 million in civil [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[79,9],"tags":[54,145,125,2,142,159,146,141,143,144],"class_list":["post-472","post","type-post","status-publish","format-standard","hentry","category-compliance","category-fi","tag-ally-financial","tag-american-honda-finance-corporation","tag-bbt","tag-cfpb","tag-chrysler-capital","tag-efg-companies","tag-fifth-third-bank","tag-honda","tag-santander-consumer-usa","tag-scusa"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7ht2K-7C","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/posts\/472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/comments?post=472"}],"version-history":[{"count":4,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/posts\/472\/revisions"}],"predecessor-version":[{"id":514,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/posts\/472\/revisions\/514"}],"wp:attachment":[{"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/media?parent=472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/categories?post=472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/efgintelligence.com\/lendingcurve\/wp-json\/wp\/v2\/tags?post=472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}