EFG Companies<\/a>, the innovator behind the award-winning Hyundai Assurance program, today released the results of its most recent dealer services client satisfaction study, in which EFG\u2019s net promoter score ranked higher than Apple iPhone, Southwest Airlines, USAA Banking and Insurance, and Nordstrom. <\/b><\/p>\n Among the key findings, dealers rated the account representative, compliance oversight, and F&I training as the highest priority capabilities of F&I providers. On a scale of one to ten, where ten is the highest for attributes in a given area, dealers ranked EFG as:<\/p>\n Research study participants noted the high quality and depth of EFG\u2019s account service team as one of the company\u2019s greatest strengths, describing their service as an extension of the dealership\u2019s management team.<\/strong> EFG\u2019s clients found the company\u2019s expert knowledge regarding government regulations and industry trends highly beneficial to their business, as well as EFG\u2019s proactivity in offering new ideas and recommendations:<\/p>\n Troubadour Research and Consulting, who conducts national research with brands such as Kaiser Permanente, Toyota, and Samsung Mobile, administered EFG\u2019s client satisfaction study, analyzing qualitative metrics from dealer principals and quantitative metrics from general managers and F&I directors.<\/p>\n \u201cThe results of the study weren\u2019t just excellent, they were aspirational,\u201d said Dale Gilliam, CEO, Troubadour Research and Consulting. \u201cIt\u2019s our goal to be the EFG of the research industry.\u201d<\/strong><\/p>\n In the qualitative analysis, recurring comments from dealer principals said the following about EFG:<\/p>\n \u201cThe onsite training is invaluable. Our account rep is training the entire time he\u2019s here, every time.\u201d<\/b><\/span><\/p>\n \u201cEFG is proactive and ahead of the curve on compliance compared to most F&I providers.\u201d<\/b><\/span><\/p>\n \u201cUltimately, we have great F&I numbers and I attribute that largely to EFG.\u201d<\/b><\/span><\/b><\/p>\n EFG has striven for close to 40 years to set an example and raise the bar in servicing its clients. Earlier this year, EFG announced their number one national ranking<\/a> when Automotive News<\/i> listed EFG\u2019s client, Bob Moore Auto Group, as the national leader of F&I revenue per retail unit among the top 125 U.S. auto groups.<\/p>\n \u201cEFG\u2019s objective, professional counsel has enabled us to evolve and strengthen our business processes with innovative solutions and products,\u201d said Curtis Hayes, Chief Financial Officer, Bob Moore Auto Group. \u201cTheir engagement model is not replicable by any other product provider.\u201d<\/strong><\/p>\n Additionally, EFG is the only product provider of size whose dealer services field team is 100% AFIP certified<\/a>, as well as the only administrator to be certified as a Center of Excellence<\/a> by Benchmark Portal \u2013 a customer service designation that less than 10% of companies achieve.\u00a0 In 2014, EFG was also the only product provider awarded the Automotive Service Excellence<\/a> (ASE) Blue Seal of Excellence, with EFG\u2019s claims adjusters averaging 15 years of experience.<\/p>\n * Net Promoter Score (NPS) is a metric based on one question \u2013 How likely would you be to recommend [Company] to a friend or colleague. Customers respond on a 0 or 1 to 10 point scale and are categorized as follows:<\/span><\/p>\n The top 10 NPS leaders as measured in Satmetric 2013 Net Promoter Industry Benchmark research include:<\/span><\/p>\n – 92 Percent of Dealer Clients Would Proactively Recommend EFG – EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today released the results of its most recent dealer […]<\/p>\n","protected":false},"author":1,"featured_media":721,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[2,164],"tags":[155,189,205,214,183,213,313],"class_list":["post-711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-efg-companies","category-featured","tag-afip","tag-automotive-news","tag-automotive-service-excellence","tag-benchmark-portal","tag-bob-moore-auto-group","tag-client-satisfaction","tag-efg-companies"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/efgintelligence.com\/dealershipcorridor\/wp-content\/uploads\/sites\/2\/2015\/01\/Client-Sat-Release.jpg?fit=756%2C250&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7hsqu-bt","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/comments?post=711"}],"version-history":[{"count":10,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/711\/revisions"}],"predecessor-version":[{"id":990,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/711\/revisions\/990"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/media\/721"}],"wp:attachment":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/media?parent=711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/categories?post=711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/tags?post=711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\n\u201cAt EFG, we are obsessive about performance measurement and accountability,\u201d<\/strong> said John Pappanastos, President and CEO, EFG Companies. \u201cSoliciting direct, objective input through a national client satisfaction survey augments the ongoing measurement of our effectiveness against the commitments we make to our partners. \u00a0Our partners’ feedback is an invaluable driver in the evolution of our business, and they seized the opportunity to also identify areas of their business where we have not traditionally engaged, but where they believe our engagement could meaningfully impact their business performance.”<\/p>\n\n
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