{"id":645,"date":"2014-09-22T09:43:14","date_gmt":"2014-09-22T14:43:14","guid":{"rendered":"http:\/\/efgintelligence.com\/dealershipcorridor\/?p=645"},"modified":"2015-01-12T09:04:45","modified_gmt":"2015-01-12T15:04:45","slug":"product-administrator-holding-back","status":"publish","type":"post","link":"https:\/\/efgintelligence.com\/dealershipcorridor\/product-administrator-holding-back\/","title":{"rendered":"Is Your Product Administrator Holding You Back?"},"content":{"rendered":"

\"Hollis<\/a>We\u2019ve all heard the phrase \u201cI don\u2019t want that product. I had something like it and they never paid the claims. It\u2019s a rip-off!\u201d<\/p>\n

Over the years, product administrators have gotten a lot of criticism from consumers about their policies around claims adjudication. Meanwhile, dealerships have come to realize that the customer service provided during the claims process can have significant impact to their customer retention levels<\/strong>. For this reason, smart dealers are becoming more circumspect around who they choose as their F&I product administrator, as that company\u2019s customer service directly affects dealership profitability.<\/p>\n

Now is the time to pay attention to what makes a product administrator reputable and dependable<\/strong>, especially since those proof points can even help overcome consumer concern in the F&I office, as well as increase customer retention.<\/p>\n

Proof points to pay attention to include everything from consumer reviews to the company\u2019s BBB rating, but what really sets a product administrator apart is transparency<\/strong>. When evaluating whether your product administrator is holding you back, consider whether they provide information on:<\/p>\n