{"id":40,"date":"2011-11-15T22:58:23","date_gmt":"2011-11-16T04:58:23","guid":{"rendered":"http:\/\/efgintelligence.com\/dealershipcorridor\/?p=40"},"modified":"2013-08-23T15:51:09","modified_gmt":"2013-08-23T20:51:09","slug":"fi-training-four-ways-to-keep-the-customer-engaged","status":"publish","type":"post","link":"https:\/\/efgintelligence.com\/dealershipcorridor\/fi-training-four-ways-to-keep-the-customer-engaged\/","title":{"rendered":"F&#038;I Training: Four Ways to Keep the Customer Engaged"},"content":{"rendered":"<p>A crucial part of\u00a0<a href=\"http:\/\/blog.efgcompanies.com\">F &amp; I training<\/a>\u00a0is learning how to keep customers engaged while they\u2019re in the finance office.\u00a0 At EFG Companies, we recommend offering\u00a0<a href=\"http:\/\/www.efgcompanies.com\/Services_TraningServices.html\">extensive training<\/a>\u00a0to your new staff to make the process as efficient and productive as possible.<\/p>\n<p>Every aspect of the sales process should focus on the importance of building a relationship with the customer rather than simply trying to push a sale.\u00a0 The time spent in the finance office is no exception.\u00a0 The first step is to make sure that you are always mindful of respecting the customer\u2019s time.\u00a0 Offering F&amp;I services should be done efficiently so that the customer doesn\u2019t lose interest before the products or services are even offered.<\/p>\n<ol>\n<li>Ask a series of simple questions to determine which products or services best fit the customer\u2019s needs, and focus on those rather than overwhelming the customer with a detailed description of everything.<\/li>\n<li>Offer the customers a variety of options that fit their driving habits and needs.<\/li>\n<li>\u00a0Clearly explain how each option could benefit the customer in the long term, based on their identified needs.\u00a0 This is another opportunity to build a lasting, trusting relationship with the customer.<\/li>\n<li>Before you attempt to respond to any resistance, listen and clarify the objection, make sure to justify your point based on their specific circumstances<\/li>\n<\/ol>\n<p>It is critical that dealers select the right\u00a0<a href=\"http:\/\/www.efgcompanies.com\/Services_FIDevelopment.html\">F&amp;I products<\/a>\u00a0for their dealership in order to maximize dealership profitability.\u00a0 As the innovators behind the award-winning Hyundai Assurance program, our industry-leading assortment of products includes everything from Vehicle Service Contracts to our\u00a0<a href=\"http:\/\/www.efgcompanies.com\/Products_DriveForever.html\">Drive Forever Limited Lifetime Powertrain Protection.\u00a0<\/a><\/p>\n<p>For more information about EFG Companies, feel free\u00a0<a href=\"http:\/\/www.efgcompanies.com\/Contact.html\">to contact us<\/a>\u00a0or\u00a0<a href=\"http:\/\/www.facebook.com\/efgcompanies\">join our social communities<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A crucial part of\u00a0F &amp; I training\u00a0is learning how to keep customers engaged while they\u2019re in the finance office.\u00a0 At EFG Companies, we recommend offering\u00a0extensive training\u00a0to your new staff to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[5,2,7,3],"tags":[9,313,315,18,13,314],"class_list":["post-40","post","type-post","status-publish","format-standard","hentry","category-dealership-training","category-efg-companies","category-fi","category-the-transcend-group","tag-dealership-training-2","tag-efg-companies","tag-fi","tag-fi-training","tag-finance-insurance","tag-the-transcend-group"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7hsqu-E","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/40","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":2,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/40\/revisions"}],"predecessor-version":[{"id":278,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/posts\/40\/revisions\/278"}],"wp:attachment":[{"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/media?parent=40"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/categories?post=40"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/efgintelligence.com\/dealershipcorridor\/wp-json\/wp\/v2\/tags?post=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}