EFG BenchmarkPortal Certification
Why You Should Care
At EFG Companies, our clients rely on our expertise and quality customer service when it comes to administering customer claims. We operate knowing that our claims administration reflects back on our clients’ business and brand. By demonstrating our high level of expertise with this certification, we are giving our clients the highest confidence that all claims will be handled expertly, efficiently and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business.
EFG Companies has been certified as a Center of Excellence by BenchmarkPortal every year, since 2014.
BenchmarkPortal only awards the Center of Excellence designation to customer service call centers that rank in the top ten percent of the call centers surveyed. To earn continuously this award, EFG has demonstrated a commitment to achieving service excellence, as well as superior performance on quality-related metrics.
In both 2016 and 2017, EFG was named to the BenchmarkPortal Top Contact Centers (previously known as the Top 100 Contact Centers). Based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, the BenchmarkPortal Top Contact Center competition objectively identifies centers who achieve superior results both in financial and qualitative terms.
Since 1977, EFG has continually demonstrated its commitment to exceed customer expectations. The company’s average claims call speed to answer is less than 30 seconds, 67 percent of total claims are one call claims, and 96 percent of all claims are paid within one hour of receipt of invoice.