Ken Overly - Dealership Corridor

EFG Express Claims Automates Entire Claims Process with Instant Submissions and Approvals

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today the launch of EFG Express Claims, one of the industry’s first claims automation systems enabling dealerships to self-adjudicate claims and receive automatic approvals. For more information, visit http://bit.ly/EFGClaims.

EFG Express Claims automates the claims adjudication process using self-service features within DRIVE, EFG’s client portal. Using EFG Express Claims, dealership service managers have the ability to:

search for open contracts on behalf of their customers and see exact coverage levels;
open and submit claims;
automatically adjudicate and approve claims meeting certain parameters set by dealership management and EFG; and,
receive automatic payment by corporate credit card within one hour of claim approval.

Contributing Author: Ken Overly, Vice President, Operations, EFG Companies

If you follow industry trends, you probably expect the vehicle sales momentum of the past few years to continue through 2015. The first quarter started strong, with year-over-year sales up 13.7% in January, according to Autodata. The market will level out eventually, however, and smart dealers are utilizing the increased foot traffic to turn new customers into repeat customers.

While this starts within the dealership with service incentives, referral campaigns, etc., cultivating repeat business also extends into the F&I space and the customer experience with product administrators. Customers associate the selling dealership with the vehicle ownership experience . . . and F&I product administration. Service provided by the F&I product provider that reflects the dealership’s high service standards fortifies the customer’s relationship with the business.

Good experience with an F&I product goes beyond claims paid. It extends to customer service provided to your customers and your service center. Think of your own experience with call centers. The ones you hate are those that keep you on hold too long, don’t address your questions, or keep transferring you between departments. Good customer service includes answering calls immediately, listening to customer concerns, and responding to all questions politely.