Tag: F&i and Showroom Magazine

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EFG Companies Scores a Clean Sweep with Four Stevie® Awards

Stevies LogoOngoing National Recognition of EFG’s Standard of Excellence

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized in all four categories submitted at the 12th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program. This marks the fourth year running that EFG has brought home Stevie Awards. This year, the company received the following:

  • A Silver Award for Call Center of the Year (up to 100 seats)
  • A Silver Award for Innovation in Customer Service
  • A Silver Award for Sales Management Team of the Year
  • A Bronze Award for Sales or Customer Service Solutions Technology Partner of the Year

For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

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Dealership Training Industry Trends

Are You Ready for the Digital Revolution?

Hollis Goode Regional Vice President EFG Companies
Contributing Author:
Hollis Goode
Regional Vice President
EFG Companies

By most accounts, the digital revolution has already occurred. We began shifting from mechanical and analog technology to digital electronics between the late 1950s and late 1970s. However, while industries across the U.S. changed their working dynamics to accommodate the digital revolution, vehicles are still fundamentally sold today the way they were 50 years ago.

Consumers still have to go to the dealership, fill out tons of paperwork, and sometimes spend hours waiting for funding paperwork to be finalized. Conversely, when was the last time you went to a bank to apply for a credit card, or even a mortgage? Now, banks have a fairly robust digital presence, where brick and mortar locations are seldom used.

In 2017, more than 30 years from the “end” of the digital revolution, the automotive industry is just now beginning to undergo its own revolution.

According to a recent study by J.D. Power on top trends to improve the retail automotive experience, 42 percent of dealership consumers made phone calls to dealers when shopping for a vehicle. Conversely, 75 percent of consumers used the internet. However, those buyers who rely on the internet had lower satisfaction scores than those who made a phone call. The reason for this can be easily explained by the current dealership model, which is geared towards bringing people into the dealership.

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EFG Companies Featured

EFG Companies Takes Home the Gold at the Stevie® Awards Once Again

Gold in Business Development Achievement of the Year and Silver in Contact Center of the Year (Up to 100 Seats)

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 11th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program.

8X Stevie WinnerThis marks the third year running that EFG has brought home Stevie Awards, and the second year that EFG brought home a gold Stevie.  This year, the company received the following:

  • A Gold Award in Business Development Achievement of the Year; and,
  • A Silver Award in Contact Center of the Year (Up to 100 Seats).

This recognition placed EFG among industry leaders including, IBM, Pacific Life, John Hancock, and DHL. For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/EFGStevies

“These achievements demonstrate EFG’s high level of expertise when it comes to client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving additional certifications and training, or utilizing new technological innovations.”

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