Categories
Dealership Training F&I

Overcoming Objections Starts with Sales

Hollis Goode Blog Headshot

 

Contributing Author: Hollis Goode, Regional Vice President, Dealer Services, EFG Companies

Overcoming objections is quite possibly one aspect of the F&I office that is focused on the most. Classes abound on this topic. Dealers, in tune with their teams, provide one-on-one coaching sessions on this alone. After all, the more successful an F&I manager is at overcoming objections, the better their numbers, resulting in increased profit for the dealer.

I’d posit that many training courses/one-on-one sessions start something like this:

“The vehicle service contract is too expensive. Go.”

Categories
Compliance

Staying Vigilant on Compliance

Karen Klees, Certified Consumer Credit Compliance Professional, EFG Companies

 

Contributing Author: Karen Klees, Certified Consumer Credit Compliance Professional, EFG Companies

The auto industry won a small victory over the Consumer Financial Protection Bureau (CFPB) in November when the House passed the Reforming CFPB Indirect Auto Financing Guidance Act. In its current form, this piece of legislation directs the CFPB to amend how it issues guidance to indirect auto lenders by:

  • Providing a public notice and comment period before issuing the guidance in final form;
  • Making publicly available all information relied on by the CFPB, while also redacting any information exempt from disclosure under the Freedom of Information Act;
  • Consulting with the Board of Governors of the Federal Reserve System, the Federal Trade Commission, and the Department of Justice; and,
  • Studying the costs and impacts of the guidance to consumers, as well as women-owned and minority-owned small businesses.
Categories
Featured

EFG Companies Recognized as a Top 100 Company in One of the Country’s Fastest Growing Markets

Top100_2015vertRecognition reinforces company’s commitment to customer service

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today announced it has been named to the Dallas Morning News Top 100 Places To Work. The company credits its laser focus on customer service as a driving force behind the esteemed recognition. In addition to the Top 100 Places to Work, EFG has received nine national awards for excellence and customer service in 2015.

EFG Companies’ “customer first” culture creates an empowering environment that is a clear competitive advantage.  Highly-trained employees act as an extension of their client’s management team, achieving compliant profitability that the company’s clients simply cannot achieve elsewhere.  A recent Troubadour Research and Consulting client satisfaction survey showed EFG’s net promoter score ranked higher than Southwest Airlines, USAA Banking and Insurance, and Nordstrom.