EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company earned awards in all categories in which it submitted for the 13th Annual Stevie® Awards for Sales and Customer Service. EFG competed against companies from around the world, such as IBM, Delta Vacations, DHL, Salesforce.com, John Hancock Financial Services, GoDaddy, and Dell Technologies. For more information on EFG’s accomplishments and the history behind the Stevie Awards, visit http://bit.ly/2mmqu2z
- A Gold Award in Contact Center of the Year (up to 100 seats) for reducing claim lifecycle time through EFG’s award-winning digital client portal, EFG DRIVE, EFG Express Claims, and the company’s process changes to empower adjusters to manage claims more effectively.
- A Gold Award in Sales and Customer Service Solutions Technology Partner of the Year for the company’s digital client portal, EFG DRIVE, and its self-service contract holders website.
- A Gold Award in Sales Management Team of the Year for EFG’s client satisfaction survey results, the company’s partnership with Bob Moore Auto Group and Nyle Maxwell to be recognized as Pacesetters by F&I and Showroom News, and for EFG’s utilization of the EFG L.O.V.E. (Learning Opps through Virtual Engagement) portal to better equip the company’s field team to serve its clients.
- Two Silver Awards in New Marketing Solution for EFG’s contract holders website and the EFG L.O.V.E. (Learning Opps through Virtual Engagement) campaign to provide clients with ongoing access to video, infographics, podcasts and articles on the trends affecting their business today.
The Stevie Awards are a feature of the American Business AwardsSM, the USA’s top business awards program. This marks the fifth year in a row that EFG has won multiple awards for national excellence.
“Knowing that everything we do reflects directly on our clients’ brands, these achievements demonstrate EFG’s fanatical focus on the total customer experience, client engagement and innovation,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving national certifications, sourcing new training, or utilizing new technology innovations.”