Category: Featured

– 92 Percent of Dealer Clients Would Proactively Recommend EFG –

EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today released the results of its most recent dealer services client satisfaction study, in which EFG’s net promoter score ranked higher than Apple iPhone, Southwest Airlines, USAA Banking and Insurance, and Nordstrom.

Among the key findings, dealers rated the account representative, compliance oversight, and F&I training as the highest priority capabilities of F&I providers. On a scale of one to ten, where ten is the highest for attributes in a given area, dealers ranked EFG as:

• 9.4 for account representative;
• 9.3 for compliance;
• 9.2 for F&I training; and,
• 92 percent likelihood to recommend.